На информационном ресурсе применяются рекомендательные технологии (информационные технологии предоставления информации на основе сбора, систематизации и анализа сведений, относящихся к предпочтениям пользователей сети "Интернет", находящихся на территории Российской Федерации)

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MB2-704 Exam Questions, 70-486 Real Dumps, MB2-704 dumps pdf, 70-486 exam dumps

 

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NO.1 You plan to bulk import new case records.
You do not want the service level agreement (SLA) to apply to the new cases.
What should you do?
A. Set the Disable the SLAs system option.
B. Pause all SLAs.
C. Set the Ignore SLAs import option.
D. Deactivate all SLAs.
Answer: D

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NO.2 You choose a case from the customer support queue. Your company mandates that all requests
with customers be tracked regardless of the outcome.
You call the customer and learn that the case was submitted on your company's customer portal by
mistake.
What should you do?
A. Delete the case.
B. Resolve the case.
C. Cancel the case.
D. Reactivate the case.
Answer: B

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NO.3 You create an opportunity and need to add products.
What should you do before adding the opportunity products?
A. Change the revenue setting to user provided.
B. Set estimated revenue.
C. Set a price list.
D. Change the revenue setting to system calculated.
Answer: C

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NO.4 A customer with an open opportunity selects one of your company's competitors.
You need to change the status of this opportunity so that the opportunity no longer shows in Open
Opportunities.
What should you do?
A. Change the estimated revenue to zero.
B. Mark all activities on the opportunity as complete.
C. Activate all draft quotes related to the opportunity.
D. Close the opportunity as lost.
Answer: D

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