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NO.1 A large volume of surveys are distributed, returned, and scanned. These surveys have text
boxes and
check boxes. Which is the best technology for capturing these documents, indexing them, and
extracting the data?
A. OCR/ICR
B. Forms processing
C. Workflow
D. Document Imaging
Answer: C
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NO.2 A mainframe-based company would like to make bills available online while continuing to mail
them to the customer. Customers, as well as customer service personnel, will view these bills. What
type of solution is MOST appropriate?
A. COLD/Enterprise Report Management (ERM)
B. Web Content Management System (WCMS)
C. High volume scan subsystem
D. Document Management System (DMS)
Answer: A
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NO.3 The consultant is flow charting the workflow of an Accounts Payable (AP) department. Invoices
in the AP department are logged and then forwarded to the department that originated the order.
What should the consultant be sure to do?
A. Speak with Human Resources about the hiring practices for personnel in the AP department
B. Contact the vendor who issued the invoice to see what kind of workflow they need to have
C. Interview the department that originated the order; document what they do internally with the
invoice and how they hand it off to the AP
D. Interview the Chief Information Officer (CIO) to get their perspective on this workflow and then tie
this feedback into the charting processInterview the department that originated the order; document
what they do internally with the invoice and how they hand it off to the AP
Answer: C
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NO.4 A company needs to capture 2,000 outgoing e-mails per month. The e-mails are 30 KB each in
size. What is the annual storage space required?
A. 590 MB
B. 703 MB
C. 354 MB
D. 59 MB
Answer: B
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